The reviews are not appearing. What's wrong?

If you're noticing that your Sociable widget fails to appear within your online store, 1 of 3 things might be happening:

FIX #1: 

  1. Ensure that the app is "Activated" by visiting the Sociable app dashboard, and that you've loaded reviews by logging into your Facebook business page.
  2. Go into your browser's settings, and refresh the cookies and clear the cache. 
    1. Instructions on how to refresh cache on Chrome.
    2. Instructions on how to refresh cache on Safari.
    3. Instructions on how to refresh cache on Firefox.
  3. Restart your browser.

FIX #2: The Sociable app Javascript fails to load

  1. First, ensure you've selected your reviews in the Sociable app dashboard and Activated the app. This is important. 
  2. Go to Online Store > Customize and Add Section "Facebook Reviews". Don't worry if you don't see the widget appear will.
  3. Go back to Online Store > Actions > Edit Code. On the left hand side, click on "Sections" and select enb_fb.liquid which will open up the below. The section you will need to update is {{  shop.domain }}. Select all of the code, copy and save to a Notepad file as backup. Then, replace {{ shop.domain }} with your myshopify URL, for example - (you do not need to add https:// again). 
  4. Save changes, close your browser and re-open it again. Go to your store with Sociable activated, and your reviews should now appear!

FIX #3: You've recently updated your theme

  1. If you had recently updated your theme, you need to copy over the enb_fb.liquid section code and re-add the widget code using the Customize feature.
  2. Go to Online Store > Themes > Edit Code of the theme where Sociable was used.
  3. Under Sections, click on enb_fb.liquid. Copy all the code you see here.
  4. Go to your new theme, and Edit Code. Under Sections, add a new file and call it "enb_fb.liquid". Paste the code from above and save changes.
  5. Now, use the Customizer to customize your theme. Add the Sovi Apps Facebook Review section to your homepage, and save changes.
  6. If you still don't see the reviews, please go to Apps > Sociable and ensure the app had been activated.

If for some reason, the widget continues to fail to load after applying one of the above fixes, please reach out to and we'll be more than happy to help.

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