The reviews are not appearing. What's wrong?

If you're noticing that your Sociable widget fails to appear within your online store, one of two things might be happening:

FIX #1: 

  1. Ensure that the app is "Activated" by visiting the Sociable app dashboard, and that you've loaded reviews by logging into your Facebook business page.
  2. Go into your browser's settings, and refresh the cookies and clear the cache. 
    1. Instructions on how to refresh cache on Chrome.
    2. Instructions on how to refresh cache on Safari.
    3. Instructions on how to refresh cache on Firefox.
  3. Restart your browser.

FIX #2: The Sociable app Javascript fails to load

  1. First, ensure you've selected your reviews in the Sociable app dashboard and Activated the app. This is important. 
  2. Go to Online Store > Customize and Add Section "Facebook Reviews". Don't worry if you don't see the widget appear yet...you will.
  3. Go back to Online Store > Actions > Edit Code. On the left hand side, click on "Sections" and select enb_fb.liquid which will open up the below. The section you will need to update is {{  shop.domain }}. Select all of the code, copy and save to a Notepad file as backup. Then, replace {{ shop.domain }} with your myshopify URL, for example - soviapps.myshopify.com (you do not need to add https:// again). 
  4. Save changes, close your browser and re-open it again. Go to your store with Sociable activated, and your reviews should now appear!

If for some reason, the widget continues to fail to load after applying one of the above fixes, please reach out to support@soviapps.com and we'll be more than happy to help.

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