We offer support services exclusively online, to keep us accessible to merchants globally.
Currently, we do not offer phone or video call support.
Support Hours (EST):
Monday: 9am - 5pm
Tuesday: 9am - 5pm
Wednesday: 9am - 5pm
Thursday: 9am - 5pm
Friday: 9am - 5pm
Getting Email Support
For email support, reach out to us at email@example.com.
To best assist, please ensure you provide key details including:
- What your request is about
- Your .myshopify.com URL
- Your .myshopify.com password (if the shop is locked for visiting customers)
- Any screenshots that may help us resolve your query as quickly as possible.
We aim to respond to all requests within 24 hours, but please allow up to two business days for a response.
Scope of Support
✅Our support covers queries about our apps' functionality, integration and installation, help with configuring app settings, and addressing any observed bugs.