The order is shown as being processed / getting ready, even though I know it's shipped. Why?
The order is showing up as "processing"/getting ready, even though I know it's shipped. Why?
Detailed tracking info only appears for Shopify supported carriers and we try to make this super clear in our app description to avoid any confusion.
Shopify supported carriers for tracking are currently as follows (and are ALWAYS being updated!):
- Canada Post